About FiberX
Connecting Iraq at Light Speed
From ultra-fast home broadband to enterprise-grade managed IT, FiberX delivers end-to-end digital solutions built on next-generation fiber infrastructure.
Since its launch in 2022, FiberX has committed itself to changing the digital landscape of the region. As the official and exclusive partner of the Ministry of Communications for the Southern Region, FiberX delivers advanced, reliable telecommunications services to empower individuals, businesses, and communities alike.
Mission
To deliver world-class broadband, telecommunications, and IT solutions that enhance quality of life, accelerate economic growth, and support the digital transformation journey of our customers and partners.
Vision
To be the leading digital services provider in the region, enabling a fully connected community through reliable, innovative, and future-ready technologies.
Core Principles
- Excellence Delivering the highest levels of quality and performance across all our services.
- Innovation Adopting the latest technologies to meet evolving customer needs and stay at the forefront of digital progress.
- Transparency Building trust through clarity and openness in all our dealings.
- User Focus Placing users and partners at the heart of every decision to ensure a superior experience.
- Sustainability Leading growth responsibly with a long-term vision that ensures continued positive impact on society and the environment.
Leadership & Governance
FiberX is managed by an executive team of experts with a proven track record in telecommunications and IT. The governance model is built on transparency, operational efficiency, and compliance with international standards — underpinned by strong strategic foundations in finance, operations, and technology.
Who We Serve — Individuals & Homes
FiberX offers households a complete fiber internet experience designed for modern digital life:
- Home Internet High-speed fiber connection for everyday residential use.
- Gaming Optimised low-latency packages for competitive online gaming.
- Smart Homes Wi-Fi and direct connectivity for modern residential compounds with smart home integration.
- Entertainment Local CDN caching for seamless streaming of 1001, TOD, OSN+, and StarzPlay.
- Digital Payments Bill management via Qi Card, Zain Cash, and Switch.
- Self-Service App Subscription management, data monitoring, and support without contacting an agent.
Network Infrastructure
Strategic Partners
- Network Infrastructure Nokia (GPON), Cisco (IP/MPLS & optical), Dell & HP (data centre compute, storage, virtualisation).
- Security & Cloud Fortinet (cybersecurity & SOC), Microsoft Azure, AWS (cloud-native & hybrid workloads).
- Content & Entertainment 1001, TOD, OSN+, StarzPlay.
- FinTech & Payments Qi Card, Zain Cash, Switch.
- Government & Regulatory Ministry of Communications (official Southern Region partner), CMC Iraq (regulator), Wasit & Basra Governorates.
Our Team
470+ engineers and professionals structured across 5 divisions — with CCIE network engineers, PMP/PMI project managers, and continuous training with Nokia, Cisco, Dell, Microsoft, and AWS.
- Management & Finance Governance, compliance, financial sustainability.
- Marketing & Sales Growth, customer engagement, market-oriented solutions.
- Network Operations Centre 24/7 monitoring, fault handling, proactive management.
- Technical Engineering FTTH, IP, and cloud solution design and deployment.
- Customer Experience Multi-channel support ensuring quality and loyalty.
Customer Experience
- 24/7 support across voice, email, live chat, social media, and mobile app.
- AI chatbots for instant common query resolution.
- Genesys contact centre platform with advanced analytics dashboards.
- NPS tracking and churn management programmes.
- Real-time Quality of Experience (QoE) monitoring.
- Enterprise SLAs with priority fault resolution.